Administrative Customer Support Specialist

When you begin your pursuit of a new career through MedCerts’ Administrative Customer Support Specialist program, you’ll enjoy learning a variety of Administrative Support Specialist skills like basic computer competency, business communication, business etiquette, problem solving and more.This 6-week online certification program prepares you for performing ...

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When you begin your pursuit of a new career through MedCerts’ Administrative Customer Support Specialist program, you’ll enjoy learning a variety of Administrative Support Specialist skills like basic computer competency, business communication, business etiquette, problem solving and more.

This 6-week online certification program prepares you for performing administrative customer support tasks within an office environment and gives you the tools and training necessary to succeed as an Office Administrative Support Specialist. Students are provided with comprehensive Microsoft Office training that teaches skills such as how to create and manipulate documents, work with spreadsheets, presentations, and email. Students also receive valuable soft-skill training, including subjects such as email and phone etiquette, communication strategies, time management, and proper business etiquette in the office environment. The skilled administrative support staff needs to be able to handle a range of administrative tasks, and deal with sensitive client or patient relations issues.

Students will learn the fundamentals of Customer Service by completing two modules that have been aligned with standards set forth by the International Customer Service Association (ICSA). Level I of the training is designed to be transferrable to any position, across virtually any industry. Level II further builds on the skills gained in the first course, but expands into new topics that focus on Sales, Communication, and Phone Skills. Students that successfully complete these courses will achieve certification as a Certified Customer Service Professional (CCSP).

In addition to the CCSP certification, students will have the opportunity to attain the IT Fundamentals certification sponsored by CompTIA. The training for this certification is designed for any individual that will be exposed to technology in the office environment, and provides a great base of knowledge that will be beneficial to anyone, with or without a background in IT.

The MedCerts’ Administrative Customer Support Specialist training program features 24/7 access to the curriculum which includes video and course content, program supplements, and all resources needed for independent study. At MedCerts, you can also expect live one-on-one mentoring support offered at your convenience, Monday through Thursday from 8:30 am to 8:00 pm ET and Friday from 8:30 am to 5 pm ET, for all inquiries and support.

MedCerts’ Administrative Customer Support Specialist programs promise expert video-based training led by a team of professionals as the chief method of learning. Because MedCerts’ Administrative Customer Support Specialist online classes are self-paced, you will be able to learn on your schedule following the suggested minimum number of chapters per week designed to aid you in completing your courses in a timely manner.

After passing the exam, you will be qualified for a number of administrative support and customer service duties as well as basic computer skills. These National Certifications also demonstrate your expertise in performing customer support protocols and IT functions in any office administration setting.

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