CS 1012

Customer Service Professional

16 hours
1 weeks

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This module builds off of the first course, and contains three new modules that provide greater depth and focus on Sales, Communication, and Phone skills. Students learn to use the Web as a tool, and to use exploratory questions to quickly identify customer needs – and match them to products and services. Students are taught to discover and strengthen their “voice ...


  • Apply techniques needed to attract new customers, develop lasting relationships, and deliver great service
  • Master effective business communication, through e-mail, phone, and in-person communication
  • Establish trust, credibility, rapport and match your products and services to customer needs
  • Increase profits with proven sales techniques, powerful listening skills and persuasion
  • Delivery bad news with diplomacy and tact, handle unhappy customers and volatile situations

What’s included





Fully online


Open for enrollment


Access is provided for 12 months


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Related Programs

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Related Certifications

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Start your enrollment

Schedule an appointment with an Education Consultant.

An Education Consultant will get you enrolled, check financial aid options, and support you with every step.

  • Fully online training
  • One-on-one orientation and support
  • Career services
  • Exam fees included
  • Short-term programs

Financial assistance

If you are a military spouse or your training is provided through the Workforce Innovation and Opportunity Act (WIOA), you may be eligible for financial assistance to cover all or some of your tuition.

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