Fundamentals of Customer Service

Customer service is the lifeline of any business. In today’s business environment, it is imperative that we provide the best customer service possible. Organizations that do not meet the demands and expectations of modern society in this area are sure to fail. This course discusses the importance of effective customer service, with a focus on the customer. Additional topics include basic understanding of what customer service is, as well as handling complaints, effective telephone communication, focusing on the customer, and dealing with stress.

  • Understanding customer services
  • Focusing on the customer
  • Handling Complaints
  • Customer services on the telephone
  • Coping with Stress

 

After watching all the videos below, you will have earned a Certificate of Achievement for completing this business skills module. To download your certificate, you will fill out a simple form so that we can email a copy of your certificate to you. You can also send a copy to anyone else you wish; a counselor, case manager, advisor, etc.

 

Course Introduction

Understanding Customer Services

Understanding Customer Services Review

Focusing on the Customer

Focusing on the Customer Review

Handling Complaints

Handling Complaints Review

Customer Services on the Telephone

Customer Services on the Telephone Review

Coping with Stress

Coping with Stress Review

Course Summary




Please Note: If the Certificate Request Form does not open up after viewing the final video segment, please reload the page and play the last segment again.

 

Thank you for taking the time to review this Business Etiquette course.

Please feel free to take advantage of these other FREE Business Skills courses:

For More Information Please Call 800-734-1175