Fundamentals of Customer Service
Customer service is the lifeline of any business. In today’s business environment, it is imperative that we provide the best customer service possible. Organizations that do not meet the demands and expectations of modern society in this area are sure to fail. This course discusses the importance of effective customer service, with a focus on the customer. Additional topics include basic understanding of what customer service is, as well as handling complaints, effective telephone communication, focusing on the customer, and dealing with stress.
- Understanding customer services
- Focusing on the customer
- Handling Complaints
- Customer services on the telephone
- Coping with Stress
After watching all the videos below, you will have earned a Certificate of Achievement for completing this business skills module. To download your certificate, you will fill out a simple form so that we can email a copy of your certificate to you. You can also send a copy to anyone else you wish; a counselor, case manager, advisor, etc.
Course Introduction
Understanding Customer Services
Understanding Customer Services Review
Focusing on the Customer
Focusing on the Customer Review
Handling Complaints
Handling Complaints Review
Customer Services on the Telephone
Customer Services on the Telephone Review
Coping with Stress
Coping with Stress Review
Course Summary
Please Note: If the Certificate Request Form does not open up after viewing the final video segment, please reload the page and play the last segment again.
Thank you for taking the time to review this Business Etiquette course.
Please feel free to take advantage of these other FREE Business Skills courses:
- Business Etiquette
http://www.medcerts.com/business-etiquette
- Fundamentals of Communication
http://www.medcerts.com/fundamentals-of-communication
- Effective Time Management
http://www.medcerts.com/effective-time-management
- Fundamentals of Customer Service
http://www.medcerts.com/fundamentals-of-customer-service
- Problem Solving Skills
http://www.medcerts.com/problem-solving-skills