Student Policies

Admission

A student may be admitted into a MedCerts Certification Program upon satisfying all of the following requirements:

  1. The student must complete a MedCerts Student Application and Enrollment Agreement.
  2. The student must have a consultation with a MedCerts Representative to evaluate skill and experience levels and identify education and career goals.
  3. Students must be at least 18 years of age or have parent/legal guardian authorization.
  4. Students must have a high school diploma, or GED, or equivalent.
  5. Because MedCerts programs are delivered and supported in English, our policy is to enroll students who are able to read, write, and speak the English language. At this time, MedCerts does not enroll anyone who does not meet this requirement.
  6. To allow for the best chance of student success, where applicable (as detailed in section below), students may be required to take a skills assessment that will help the Admissions department provide appropriate academic screening and course placement based on student aptitude.
  7. A payment method must be established and agreed upon by the student and MedCerts prior to registration.
  8. For the RX-3000 Pharmacy Technician Professional program only, we require a copy of a government-issued photo ID in order to validate identity.

Payment Methods

  • Personal check
  • Cashier's check or money order
  • Mastercard, Visa and American Express
  • Private loan
  • Local and state government agencies

Instructional Staff Availability

MedCerts instructors and instructional support staff are online and are available via phone, internet chat, and email Monday-Thursday, from 8:30am – 8:00pm and Friday from 8:30am - 5:00pm (Eastern Time). Inquiries submitted through email during normal business hours will be typically be responded to within the hour. Emailed inquiries received outside of business hours will be responded to on the next business day. On occasion, MedCerts Student Support may not be available during scheduled services hours. In these unavoidable cases, MedCerts will post an announcement within the Learning Portal as to the reason, and the likely duration of the lapse in service.

Learning Portal and Systems/Network Availability

All MedCerts training is delivered online, and is hosted in a virtual environment. As such, the Learning Portal and associated support materials and support agents are reliant upon the operational integrity of a variety of systems and networks. On rare occasion, these networks or systems can “go down”, lose quality, or provide intermittent service. In such events, MedCerts will do its best to communicate updates or announcements to students regarding the loss or deficiency in system/network services. In most cases, such events are completely outside the control of MedCerts.

Non-Discrimination Policy

MedCerts is committed to providing a learning environment that is free of discrimination. Equal opportunity will be extended to all persons in all aspects of our program. MedCerts will not discriminate against a student because of race, color, religion, sex, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, or medical condition. If a student believes he/she is being discriminated against, he/she should report the facts of the incident to the Instructor, the Education Consultant, or the Director of Admissions in writing (see Grievance and Appeal Procedures).

Use of Wonderlic Basic Skills Test and Scholastic Level Exam Assessments

Applicants who otherwise meet the requirements to pursue a selected program of study, may be required to take the Wonderlic Scholastic Level Exam (SLE) or the Wonderlic Basic Skills Test (WBST) depending upon the requested program of enrollment (currently programs leading to the CPhT, CPC, A+, and Network+ certifications).

The results of these assessments will not necessarily prevent the student from enrollment in his/her chosen program, however, based on the results of the assessment a student may be advised to select a more suitable program that aligns with his/her abilities. Each of the certification programs noted above are associated with a recommended “Cut Score”. Wonderlic provides a recommendation for a minimum score based on the Department of Labor’s O*Net database and the program titles provided by MedCerts. The determination is based on guidance provided by the Department of Education, as well as additional research and feedback.

NOTE: Applicants to the RX-3000 Pharmacy Technician Professional program are required to take both the SLE and the WBST, and will be required to achieve a “Cut Score” defined by the Program Director. The results of these assessments may prevent the student from enrolling in the RX-3000 program. If declined, the Program Director will present alternate program options.

Criminal Background Checks and Drug Screening Policy

MedCerts does not perform criminal background checks, nor do we test students for illicit drug use. Please be advised that while MedCerts does not perform these checks, the student’s drug, criminal, or immunization status may prevent future employment as a healthcare or IT professional. Externship sites, employers, and State Boards of Pharmacy or other regulatory boards have regulations about drug use and criminal backgrounds. Regulatory boards, externship sites, employers, and other organizations that may require these screenings for placement, and adverse results may prohibit you from moving forward in the program.

Example: Because the RX-3000 program requires that the student complete an externship, a failed drug test administered by the externship site (such as Walgreens) may prevent the student from completing the MedCerts program requirements resulting in disqualification from the Rx-3000 program.

The student understands that MedCerts does not hold any control over the drug, immunization, criminal, or background screening processes or policies held by any organization outside of MedCerts.

Shipping and Handling

MedCerts will pay all shipping and handling charges for required materials and textbooks. There are no additional fees passed to the student for shipping, handling, or custom duties on international student shipments.

Fees

In addition to tuition charges, the following fees may apply to student enrollment.

REPLACEMENT DIPLOMA: No Charge

REPLACEMENT DIPLOMA w/ OFFICIAL DIPLOMA COVER: $15.00

OFFICIAL TRANSCRIPT: No Charge

NON-SUFFICIENT FUND (NSF) FEE: $25.00

Student Welcome Package

Upon enrollment, students receive a Welcome Package which is shipped to students approximately ten (10) days prior to the official program Start Date. Depending on the program, the contents of the Welcome Package will vary. All healthcare program packages consist of one or more textbooks, workbooks or eBooks in addition to a variety of instruction sheets, login credentials, and a detailed course schedule. Most healthcare programs also include one or more boxes of Flash Cards. Most IT programs do not have courseware/textbooks as a part of the curriculum. Regardless of whether courseware is a part of the curriculum, all students will receive a Welcome Package.

Shipment Errors

Students who receive an incorrect or incomplete shipment must call Student Services immediately for assistance. MedCerts will provide a Return Shipping Label via email or mail that will allow for the return of materials at no cost to the student.

Student Identity Verification Process

During the enrollment process, all students are provided with a unique username and password, which allows them to log into the MedCerts Learning Portal to access online training and to complete assignments, quizzes, and final exams. Each username and password combination is unique to every individual student, and MedCerts’ Code of Conduct policy prohibits students from sharing this information. Student identity is verified by confirming the student’s first and last names, address, and telephone number prior to releasing any information. Students are responsible for all comments, exams, and assignments posted on their account. If a student feels that his or her account was compromised by someone else, he or she must change his or her password immediately and notify the school. MedCerts will use the e-mail listed on a student’s account to send academic and school updates. These communications can be personal in nature and for this reason we recommend that students use an e-mail that is not shared with others.

If MedCerts suspects that a student’s account has been compromised, access to the student account may be blocked until student’s identity has been verified. This process is done only to protect the student’s interest. Students are responsible for all comments, quizzes, exams, and assignments posted on their account. If a student feels that his or her account was compromised by someone else, he or she must change his or her password immediately and notify the school.

All certification exams (not administered by MedCerts) require that the student’s identity be confirmed by a proctor, by review and verification of a government issued identification.

Orientation

New students are required to participate in a 15-25 minute phone orientation prior to beginning their program. This helps familiarize students with the format and key components of the program, and helps ensure that each student is adequately prepared to begin their training. With few exceptions, this orientation MUST take place at a point within 72 hours of your official Start Date. It is the student’s responsibility to ensure that the orientation requirement is met.

Code of Conduct

All MedCerts students are expected to abide by all the standards and policies established by MedCerts. Students will never ask for, receive, or give unauthorized help on graded assignments, quizzes, or examinations. Students will not share login credentials, links, documents, or other course supplements with others, students or non-students. Students behaving unethically or failing to abide by the school’s Code of Conduct will be subject to disciplinary action up to and including dismissal from MedCerts.

Cheating

Cheating can be defined as any inappropriate collaborative activity in which the work submitted to the school does not represent the work of the enrolled student. This would include submission of someone else’s work, submission of answers obtained through inappropriate measures, or providing answers to another student. If cheating is suspected, the student will be notified and required to respond in writing to the charges made. The response will go before the Director of Programs for a decision on the student’s enrollment. Disciplinary action can be applied up to and including termination of the student’s enrollment. Any inappropriate behavior on the part of a student will result in an invalid submission, which must be repeated.

Dismissal

Dismissal refers to the disenrollment of a student from a course or program of study by MedCerts. Reasons for dismissal include, but are not limited to, the following.

  • Non-Satisfactory Academic Performance. Student understanding of subject matter is assessed on a continuous basis throughout his/her program. Each program is designed so that mastery of a standard/objective/topic allows for continuation within the program. If the student is unable to complete regular assessments with a passing grade, or otherwise demonstrate mastery of subject matter, he/she will not be able to continue in their program. When this occurs, Student Support will intervene and offer reasonable assistance. After reasonable remedial efforts have been provided, if the student is unable to achieve the necessary performance standards, the student may be Dismissed from his/her program due to poor academic performance.
  • Acts of plagiarism and academic dishonesty
  • Inappropriate sharing of login credentials, curriculum, or any other course/program materials
  • Unauthorized copying of course material. All content of MedCerts online courses is copyrighted under the laws of the United States.
  • Refusal to communicate or interact with MedCerts staff
  • Thirty days of Academic Probation without a formal Leave of Absence or without showing effort to retain good standing within his/her program.
  • Failure to maintain a tuition payment agreement
  • Unprofessional communications with MedCerts instructors, staff and other students Students who have been dismissed from MedCerts are not eligible for reinstatement or readmission unless an appeal is submitted by students to the Director of Programs and accepted after review and consideration.

Academic Probation

After sixty (60) days of inactivity combined with a lack of communication, the student may be placed on Academic Probation. During the 60 days preceding probation, repeated efforts will have be made to contact the student in order to offer/deliver assistance and to encourage the student to get back on track with their studies (pace of program). After 30 Days of Academic Probation, a Student Support Coordinator will review the student’s record and make a recommendation to extend the Probation period, or Dismiss the student from his/her program. This decision is made by the Director of Programs, in cooperation with the Student Services team. Any student who is placed on Probation remains eligible for program continuation and ultimate completion unless formally dismissed from the program. To exit probationary status, the student must simply contact Student Services to request that a consultation take place. At that time, the student must decide whether they wish to Withdraw (with or without refund, depending on progress) or work to regain good standing within his/her training program.

Physical Requirements - RX-3000 Program

Students enrolled in the RX-3000: Pharmacy Technician Professional program are required to participate in an EXPERIENTIAL program component, which is an externship at a participating Walgreens, CVS, or other approved pharmacy. Students are also required to complete a SIMULATION component within the program. Both components require that the student be able to perform a variety of functions or procedures in order to demonstrate proficiency. Students are required to be able to discriminate increment readings on syringes and discriminate different colored and shaped objects. The student needs to be able to recognize and respond to voices under protective garb and on the phone. Excellent fine motor skills are required. Must be able to stand for long periods of time (8-12 hours) and manipulating needles and syringes while holding their arms out in front of them is required. Ability to stand and work for long periods of time in safety equipment and garb a must. Students are expected to be able to lift 25 pounds and push and pull carts up to 50-100 pounds. For a complete list of pharmacy duties to be performed by a Pharmacy Technician, please directly contact Keith Binion (Program Director) at kbinion@medcerts.com.

Accommodating Students with Disabilities

MedCerts complies with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act and state and local requirements regarding students with disabilities. MedCerts does not discriminate on the basis of race, color, gender, religion, national origin, age, or physical disability. MedCerts will provide reasonable accommodations or services to qualified students with disabilities.

MedCerts will deem a request for accommodation or services reasonable if the request:

  1. It is based on documented individual needs
  2. It does not force the school to fundamentally alter the educational course, compromise its academic standards, or place the disabled individual in a better than equal position with nondisabled students
  3. It does not impose a financial or administrative burden upon the school beyond which is deemed reasonable and customary
  4. Is within the scope of the school

Students who need special accommodations should write a letter to the Director of Programs indicating the nature of the special needs. The student must also provide documented evidence of the disability.

MedCerts defines a qualified student as one whom, with or without reasonable accommodations, is able to perform the essential functions of program or course requirements.

Student responsibility includes:

  • Following the accommodation procedure outlined above
  • Identifying the disability to the Director of Programs
  • Providing and incurring expense for current appropriate documentation (within five years), from a qualified medical or other licensed professional, of the disability and the accommodation or service needed
  • Providing a signed medical opinion stating that with the reasonably requested accommodation or service, the student would be physically and/or mentally able to perform the essential functions of program or course requirements
  • Being proactive in the submission of all required documents for consideration as accommodations are not granted retroactively

If a student identifies a disability that may prevent him/her from completing his/her program, completing an externship, or seeking employment in a field for which the program is designed to prepare him/her, MedCerts will take all information into consideration, including medical or professional documentation, when determining whether and what type of an accommodation will be made.

Transfer of Credit

The acceptance of transfer academic credits to another institution is determined by the receiving institution. Institutions individually establish criteria for transfer credit acceptance based on many factors, including but not limited to course content, degree or non-degree course, final grade, credits (if any) per course, type of accreditation, age of credits, etc. Courses in MedCerts’ certificate programs may or may not transfer to other institutions and depends solely on the receiving institution’s criteria and determination. MedCerts does not imply or guarantee the transferability of credits from its certificate programs. MedCerts has not entered into an articulation or transfer agreement with any college or university. Due to the unique nature of MedCerts programs, and the fact that MedCerts instructors/staff must verify that the school’s standards have been met, students are not permitted to transfer credit in for any of the instruction. Students in all programs must meet the requirements assigned to the program, with no variance between individual learners. Additionally, MedCerts programs and courses are measured in Clock Hours, not Credit Hours.

Attendance

Good attendance and academic performance are crucial for a successful learning experience. As each class includes material, labs, and other exercises that build upon each other throughout the duration of each course and program, it is important that students complete all classes and lab sessions for which they are enrolled. All MedCerts programs are self-paced, however, each course and program has an assigned duration which has been built into a master “Learning Plan” for each student. Each Learning Plan has a respective “Course Schedule” containing a blueprint for completing each course and program within the recommended duration of the program. While self-paced, each program requires that the student devote 15-20 hours/week to their training. Doing so will ensure successful program completion within the assigned duration of the program.

Course Interruption

If you need a temporary leave of absence from the program, a request should be made in writing (email is satisfactory) to MedCerts. A ONE MONTH leave of absence will be granted for good cause. Based on need, the leave of absence may be extended in one month increments, up to a total of THREE (3) Months of maximum leave. A leave of absence does not extend the required time for completion. If a student fails to request an extension in a timely manner or cannot complete the course successfully during the extended time, the student will not be eligible for a passing grade.

Communication with Students

Upon enrollment, an official Student Record is created for each student. The Student Record contains the current demographic information about each student, including their physical and email address, and phone number(s). Additionally, the Student Record is a storage repository for all communication between MedCerts and the Student. It is the responsibility of the student to ensure that the information within our records is accurate and current. All e-mail correspondence from MedCerts will be sent to the e-mail address listed in the student record. Also, where applicable, materials will be shipped to the address on the student profile. MedCerts is not responsible for shipments or correspondence sent to the incorrect shipping address or e-mail address.

Email Communication

MedCerts official communications are sent by email. Most official forms require electronic communication by e-mail, unless forms or directions state otherwise. Students MUST check their email regularly and respond, where needed, to any communications sent from MedCerts.

Satisfactory Progress

It is MedCerts’ sincere intent that students succeed in their programs. MedCerts will make every effort to ensure this objective. Students are tracked and monitored on a continuous basis, and each student’s progress is measured against where he/she should be with regard to the defined duration of the program. If a student is determined to be off-track, the student will be notified and corrective action will need to occur. Corrective action can be a simple as the student devoting additional time to his/her studies in order to catch up, or as extensive as a required consultation with Student Services, wherein a revised schedule can be created based on a remedial plan in more extreme cases of deficiency.

If the student’s progress is severely deficient, and the student does not respond to Student Services contact efforts towards getting him/her back on track, the student may be placed on Academic Probation after a defined period of time (described in the Academic Probation policy). During this period outreach and support efforts performed by Student Services may be temporarily or permanently discontinued.

Record of Progress

MedCerts provides students with many mechanisms to help students stay on track for timely completion of program requirements. Students accessing their training through the MedCerts Learning Portal have on-demand access to their current “Progress Report”. This report displays students’ percent progression through their program, and shows all quiz and exam results. In some cases, where request or required, students will have “narrative” record of their progress submitted by Student Services on a bi-weekly basis. At the conclusion of training, this report will serve as the unofficial transcript for program completion.

Program Responsibilities

By enrolling in a MedCerts program, you have agreed to follow the curriculum as it has been designed. The content, order of courses, duration of program, and assignments (video lectures, chapter quizzes, course final exams, lab and workbook activities, textbook review, etc.) have been blended in such a way to provide students with the skillsets, knowledge, and expertise required for certification success.

Availability and Duration of Training and Support

Access to Online Video Content via the Learning Portal is granted for a period of TWELVE (12) MONTHS from the Official Program Start Date (defined as ENROLLMENT PERIOD) of the student’s program regardless of the assigned duration of enrolled program. Additionally, all students are eligible for support from all divisions of MedCerts Student Services, Technical Support, and Subject Matter Support for a period of 12 Months from the Start Date (Enrollment Period) of the student’s program. The availability of extended time beyond the scheduled End Date is provided in the event a student has been provided an approved program extension, as well as to allow all students ample time for course review complimented by MedCerts Exam Preparation support during the time preceding National Certification Exams. If the student completes his/her program within the 12 Month Enrollment Period and needs additional time to prepare for National Certification Exams, he or she MAY FORMALLY REQUEST A ONE-TIME THREE (3) MONTH EXTENSION to the Learning Portal, that will allow for additional review prior to sitting for his/her National Certification Exam(s). This three (3) month extension will immediately follow the twelve (12) month Enrollment Period. A formal email request must be sent to Student Support (studentsupport@medcerts.com) PRIOR to the 12 Month Enrollment Period expiration.

Any student that has been dismissed according to the MedCerts Dismissal Policy immediately and permanently loses access to the Learning Portal. Such students must re-enroll into a MedCerts program in order to regain access to the Learning Portal.

Grading

Quizzes and Exams grades are available immediately after completion of the quiz/exam. Quizzes and Exams are considered PASS/FAIL, with a minimum passing score of 80% for all Quizzes and 80% for all Final Exams. Each may be re-taken until a satisfactory score is achieved. This is to ensure that the student is more easily able to identify difficult/challenging areas where improvement may be needed, re-focus efforts on these areas, and then re-assess for mastery of content. Some programs have graded components/assignments that are manually reviewed. Please allow up to 72 hours for such assignments to be graded and for the grade to be posted on to the student’s record.

Course Progression

The majority of MedCerts programs are comprised of multiple courses, and each course will contain predecessor requirements that must be achieved/completed prior to advancing to the next course. Due to this fact, it is imperative that students understand that they must follow they outline of courses as defined by MedCerts. In order to do so, a minimum passing score must be achieved within each of the modules/chapters of a single course before the next course will be accessible.

Request for Program Transfer

Occasionally, a student may begin a certification program and then determine that the related career field is not ideal for him/her. Rather than Drop/Withdraw from the course, students have a ONE TIME option to Transfer to another course within the MedCerts catalog of equal or lesser tuition value. After consulting with Student Support, students may submit a written/emailed request for consideration. In order to be eligible for transfer, additional approvals may be necessary (ie. Case Manager, Workforce Representative, MyCAA Counselor, etc.). Requests for program transfer must be received by MedCerts PRIOR TO the student’s official Program End Date, without exception. Students who have completed greater than 50% of his/her original program will NOT be eligible for a transfer.

Final Grade

A final PASS/NON-PASS grade will be assigned based on the composite results of all modules within the student’s program. A PASS grade will be assigned upon the Director of Programs’ verification that all required components of the program has successfully been completed. A Non-Pass grade is not officially recognized/reported or assigned until the student’s access to his/her training has reached the maximum 12 Month expiration.

In order to achieve a PASS grade for the program students must meet the following requirements:

  1. View all course video chapters as assigned
  2. Attempt and Pass all chapter review quizzes with a minimum score of 80%
  3. Scored at least 80% on each assigned course Final Exam
  4. Successfully complete any other program-specific requirements (as presented in syllabus or course schedule/outline)
  5. Successfully complete a minimum 160 hours of hands-on experiential training through an organized externship (RX-3000 Program ONLY)

*Some specialty courses/programs require that the student submit additional assignments, video simulations, or other assessed work.

Certificate of Completion

Students that have met the above requirements, and have paid their tuition in full are eligible for receipt of a Certificate of Completion from MedCerts, and awards the student with eligibility to MedCerts sponsored certification exams and an expanded array of student services made available to program completers (ie. Exam preparation assistance, resume assistance, soft/business skills training, etc.). Upon completion, all students are required to submit/verify their current mailing address to MedCerts. Once the address verification is received, in most cases we will process and mail the certificate within 1-2 weeks.

End of Program Survey

Upon completion of his/her program, the student is required to complete an End of Program Survey. The survey includes questions on student engagement, student readiness, instructor and academic support, technology, curriculum, resources and other support. Student feedback through the survey is an opportunity for students to have a voice in their program of study and is an essential part of our process of continual improvement.

Internship/Externship

Graduates of the MedCerts Pharmacy Technician program are eligible for an Externship at a participating Retail Pharmacies such as a Walgreens or CVS. All students must apply to the program and complete the prerequisite criteria before being accepted into the program. Only eligible candidates who meet Walgreens/CVS employment requirements and state licensure and/or registration requirements will be selected. It is important that students present themselves in a positive and professional manner, as a reflection of both him/herself and MedCerts. The opportunity to participate in the externship will only be available for ONE YEAR after the successful completion of the pharmacy technician program. Any requests received after eligibility expiration would need to be evaluated for reactivation and a decision to allow for placement will be made on an individual basis.

While reasonable efforts will be made to do so, placement in an externship is not guaranteed, and depends on a variety of factors including student geography and availability of a participating pharmacy. Additionally, MedCerts reserves the authority to not sponsor a student for externship at the school’s discretion. In such cases, students are allowed the option to set up their own externship at any other retail or hospital facility.

The Extern Participant Will:

  • Adhere to the MedCerts Externship Site’s work schedule and its policies and procedures including dress code and/or uniform requirements.
  • Assume personal and professional responsibilities for actions and activities.
  • Maintain academic performance and conduct standards set forth by MedCerts & the Externship Site.
  • Work effectively with peers and supervisors.
  • Notify the Externship Site and MedCerts of changes in status.
  • Notify MedCerts upon successful completion of the externship program.
  • Be courteous, attentive, and respectful throughout the externship as a representative of MedCerts.

Additionally, the externship participant agrees to communicate with MedCerts regarding his/her progress throughout their externship experience. Upon the conclusion of the externship, the participant agrees to submit feedback on their experience at the request of MedCerts.

National Certification Exam Payment and Registration

The cost of registration for National Certification exams is included with each program. MedCerts is a recognized INSTITUTIONAL SPONSOR of all certificate exams for which we prepare students. MedCerts’ sponsorship of your exam demonstrates to the Certifying body that you have completed education through a recognized training provider. Students that have registered for an exam under the sponsorship of MedCerts will not be charged for the certification exam. Students are provided a detail of which exams he/she will be eligible to attempt prior to their enrollment in the program. In many cases, students will be eligible for MORE THAN ONE exam. At the conclusion of training, it is the student’s responsibility to contact Student Services when ready to be registered for these exams.

National Certification Exam Eligibility

In order to be registered for National Certification exams, students must have successfully completed 100% of the program content, including all Chapter Review Quizzes (80% min score), and Course Final Exams (80% min score) as well as any additional course-related assignments. Prior to MedCerts registering and paying for a student’s exam(s), each student will be counseled by an advisor to ensure exam readiness. During this session, a MedCerts Advisor will provide one-on-one exam preparation assistance. On occasion, multiple preparation sessions may be required in order for the student to be “Cleared” for payment and registration of the exam. Students that are not deemed ready will not be “Cleared” to attempt the exam. While the cost of exams is covered by MedCerts, as a Sponsor we reserve the right to determine exam readiness.

Upon assignment of “Cleared” status by MedCerts, exam registration will be paid by MedCerts within the Enrollment period or formally approved three (3) month extension. Within the eligible exam registration period, MedCerts will make every effort to ensure that students are provided with appropriate supplemental materials or resources, as deemed necessary to meet the requirements related to the CURRENT exam objectives relevant to the student’s eligible exam(s). Due to the ever-changing nature of curriculum and exam objectives, this policy is necessary to ensure that MedCerts only sponsors student’s exam registration in a situation where the program completion is aligned with current exam objectives.

Exam Preparation Tools

Exam preparation tools are available to assist students in preparing for his/her certification exam. MedCerts provides students with an assortment of these tools at no additional charge. Practice exams, online assessments, and other preparation tools are available from a variety of online providers which can be purchased by the student. While recommended, these tools are not required for students to purchase.

Retaking Exams

MedCerts does not offer complimentary retakes for any exams unless so stated in your Student Agreement. Students whose programs do not include complimentary retakes will be responsible for all charges associated with scheduling and sitting for a retake examination. Students may purchase exam vouchers by contacting Student Services. Payment must be received in full by MedCerts before a voucher number will be issued to the student.

Exam Results

Because MedCerts sponsors students for all healthcare certification exams, we are notified of all student exam results as soon as they become available. In certain instances, exam results may not be made immediately available to MedCerts – in which case we require that the student notify Student Services of exam results directly. CompTIA exam results are not released to anyone except the student who has attempted the exam. Since MedCerts does not cover the cost for exam re-takes, we effectively do not “sponsor” the second attempt. Due to this fact, MedCerts does not automatically receive exam results for non-sponsored exams. In these cases, it is the student’s responsibility to report a PASS or FAIL exam result to MedCerts Student Support.

Courseware Replacement Fees

Students who need to replace any lost/stolen/damaged or misplaced study materials should call or email Student Services for assistance. There will be a replacement fee for each item. On occasion, MedCerts may have a “used” book that can be purchased a discounted rate.

Laptop Policy

Certain programs offered through specific funding opportunities may include the use of a laptop computer during enrollment where permitted by funding source and/or legal guidelines. Depending on the source of funding, the laptop may be provided on temporary loan or provided to the student indefinitely. In both cases, it is the student’s sole responsibility to ensure the safe-keeping and general care of the laptop at all times. This includes the purchase and installation of anti-virus software protection. Lost or stolen laptops will not be replaced by MedCerts. Except for loaner laptops (as noted below), the laptop becomes the student’s property once it has been received. MedCerts bears no responsibility for the care and maintenance of the device unless the laptop has been received by the student in a broken/damaged condition, in which case the laptop will be returned to the source (MedCerts pays for return shipping), and a replacement laptop will be ordered at no cost to the student.

Notice Regarding Loaner Laptops: On occasion, and based on need and ultimate approval of the Director of Programs or the Director of Admissions, a student may be provided a new or used laptop to an individual student for use during his/her program on a loan basis. Recipients are required to sign a “Laptop Loan Agreement” that outlines the terms of the loan. Upon termination of the agreement, the student will have the option to return the laptop using a pre-paid shipping label, or purchase the laptop at the current fair market value. Lost or stolen loaner laptops will not be replaced by MedCerts under the original terms of the loan agreement. In the case of theft or loss, the student will be responsible for purchasing the laptop at fair market value, according to the terms of the loan agreement. At the discretion of the Director of Programs, a replacement laptop MAY be provided, but must be under a new loan agreement.

Student Records and Confidentiality

Permanent academic records which includes transcripts, are maintained for all students. Individual records will be maintained for a minimum of six years following the end of the last enrollment period, graduation or withdrawal. From time to time, MedCerts will report information to various need-to-know agencies, such as an accrediting agency, state education departments, workforce offices, case managers, or funding agencies (ie. MyCAA, Vocational Rehabilitation, VA, etc.). For your protection, prior to releasing your information to any other third party, MedCerts requires your written permission before it will release your enrollment, academic or administrative records. If you want the school to disclose any of this information to someone other than you, please complete the Authorization to Release Student Education Record Information Form located on MedCerts.com.

Exclusions:

  • School officials with legitimate educational interest;
  • Other schools to which a student is transferring;
  • Specified officials for audit or evaluation purposes;
  • Appropriate parties in connection with financial aid to a student;
  • Organizations conducting certain studies for or on behalf of the school;
  • Accrediting organizations;
  • To comply with a judicial order or lawfully issued subpoena;
  • Appropriate officials in cases of health and safety emergencies; and
  • State and local authorities, within a juvenile justice system, pursuant to specific state law.

Official and Unofficial Transcripts

Official Transcript: Signed/Stamped copy of transcript that is sent by MedCerts directly to an institution, employer, or student.

Unofficial Transcript/Course Record: Copy of a transcript that is printed by the student from within the Learning Portal, is not signed/stamped, and is sent directly to the student upon completion.

An Unofficial Transcript/Course Record will accompany the Certificate of Completion that is mailed to the graduate upon the successful conclusion of his/her program. An Official Transcript can be provided to the student via mail or scanned and emailed to the student or his/her designee at no charge. Official Transcripts can be sent to an institution or person other than the student ONLY if the student has formally requested/approved the release of the transcript by signing and submitting the Authorization to Release Student Education Record Information Form which is located in the Student Resources section of MedCerts.com. Once MedCerts receives this form, we will release the Official Transcript to the student’s designee.

Job Placement

MedCerts is licensed by the State of Michigan Department of Licensing and Regulatory Affairs (LARA) as Proprietary School. However, neither job placement nor satisfaction of state or local licensing requirements (if any) for any fields or certifications related to MedCerts training are guaranteed to graduates upon program completion. Students/Graduates are solely responsible for determining if the program satisfies the state and local educational/licensing requirements for your chosen career field (if any) and does not conflict with state or local educational requirements for compulsory age students, if applicable. MedCerts will not provide a refund or be liable for any losses that you may incur as a result of your inability to gain employment or the program failing to satisfy such state or local professional educational/licensing requirements for this career field.

MedCerts Career Services

MedCerts provides valuable information for job seekers, with information specially geared to assist graduates of the career training programs.

Job Search Databank: Search employment networks to find local or national job listings or companies in your field. You can search general job databases or sites dedicated solely to your career choice. Find career fairs, internships, or a career counselor in your area.

e-Hired Job Leads: Relevant and local job leads are emailed to students on a regular basis.

Career Resources: Search sites dedicated to your career, such as organizations, research tools, books, journals, job forums and job postings. Find valuable information on certifications that may be available and read articles on the latest updates in your field.

Additional career and placement services are available to students by request, including support and/or counseling from MedCerts staff in the areas of: Resume and cover letter writing, interview tips and tricks, and expanded job search strategies.

Grievance Procedure:

If a student has a question or problem, please contact MedCerts Student Services. If a satisfactory agreement cannot be reached through Student Services, you should then contact the Director of Programs and he will respond within 10 business days. It is the policy of MedCerts to resolve student concerns in a swift and equitable manner.  Students have the right to submit a complaint or grievances to MedCerts through any means of their choosing. If by email, submit to studentsupport@medcerts.com. If by phone, call 800-734-1175.

Mailed communication should be mailed to the Director of Programs at the location below:
Livonia Headquarters:
     MedCerts
     Attn: Director of Programs
     13955 Farmington Rd.
     Livonia, MI 48154

Complaints or concerns that have not been satisfactorily resolved by the MedCerts staff can be directed to:
State of Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section- Complaint Intake
P.O. Box 30018
Lansing, MI 48909
Phone: 517-241-9223

This Institution is Regulated by:

State of Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
P.O. Box 30018
Lansing, MI 48909
Phone: 517-241-9223

Colorado Department of Higher Education
Division of Private Occupational Schools
http://highered.colorado.gov/dpos
Phone: 303-862-3001

Office for Career and Technical Schools
Indiana Department of Workforce Development
10 N. Senate Ave, Suite SE 308
Indianapolis, IN 46204
OCTS@dwd.in.gov
http://www.in.gov/dwd/2731.htm
Phone: 317-234-8338 or 317-232-1732

Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS  66612
www.kansasregents.org      
Phone: 785-296-3421

Click or Call MedCerts® Today at 800-734-1175

Pharmacy Technician Externship

walgreens

MedCerts has reached a nationwide agreement with Walgreens Pharmacy that will give Pharmacy Technician students an edge when preparing for the PTCE exam, and will set our graduates apart within the job market.

LEARN MORE

How can we help?

For all current student inquires in regards to Academic Policies, General Information, and Student Material Distribution we recommend that you call 800-734-1175. For more information on how MedCerts can help you, please choose from the following:

MedCerts Merits
    • Approved STEM Jobs school
    • Military Friendly Spouse School
    • Military Spouse Employment Partnership
    • MyCAA Approved School
    • PaYS Partnership for Youth Success School
MedCerts Partners
  • nha Logo New for Partners

  • HCEA
  • HHTraining
  • Live Mentors
  • CompTIA