5 Bonus Business Skill Courses
The Business and Communication Skills Course Package includes a suite of five (5) professional development courses designed to enhance student’s skills in a variety of areas.
Today more than ever, good manners mean good business. This course offers guidance and advice for exhibiting proper etiquette in the office, on the internet, and in email. It also addresses personal issues in the workplace, conversation and meeting etiquette, and helps the student understand the proper way in which to address ethical dilemmas.
- Office Etiquette
- Internet usage
- Ethical dilemmas
- Personal issues in the workplace
- Making introductions
- Conversation and meeting etiquette
- Email etiquette
- Attending business functions
- The courteous traveler
Fundamentals of Communication
Communication takes many forms in the modern workplace environment. Often, we do not effectively communicate with our co-workers, clients, or others around us. In this course, the focus is on effective communication with a variety of mediums including written, verbal, email, graphic, and other forms of business communication.
- Understanding business communications
- Communicating in writing
- Communicating with graphics
- Verbal & non-verbal communication
- Communicating electronically
Fundamentals of Customer Service
Customer service is the lifeline of any business. In today’s business environment, it is imperative that we provide the best customer service possible. Organizations that do not meet the demands and expectations of modern society in this area are sure to fail. This course discusses the importance of effective customer service, with a focus on the customer. Additional topics include basic understanding of what customer service is, as well as handling complaints, effective telephone communication, focusing on the customer, and dealing with stress.
- Understanding customer services
- Focusing on the customer
- Handling Complaints
- Customer services on the telephone
- Coping with Stress
Problem Solving Skills
Effectively solving problems is a skill that can be applied to not only business, but personal lives as well. Being able to solve a problem involves some very basic steps that when followed properly can elevate the likelihood of a successful solution. In this course we discuss those steps, which include identifying the problem, determining a solution, and accepting a decision.
- Starting to solve the problem
- Identifying the problem
- Determining the solution
- Accepting a decision
Effective Time Management
In this course, you will gain the personal insight and practical skills to develop a framework for successful time management. You also learn proven tools and techniques to make better day-to-day choices about investing your time and achieving your goals. Topics include defining goals, analyzing energy allocation, identifying personal style, and creating an action plan.
- Defining goals
- Analyzing energy allocation
- Identifying personal style
- Assembling the toolbox
- Creating the action plan